About Us

Welcome to BuyBrandTools.Com - your number one online source for quality brand tools!

At BuyBrandTools.Com our aim is to supply the best quality brand tools at the cheapest prices, whilst offering the best service available. We refuse to sell inferior quality tools that are manufactured with little regard for quality and ergonomic design.

Some more information about our company...

• BuyBrandTools.Com is a trading division of Worldwide Reality Solutions Ltd (WRS Ltd).
• We have over 20 years experience of supplying the best quality tools to industry.
• Our office hours are Monday - Friday, 8.45am - 5pm (4.30pm on Friday). If you place an order outside of office hours you can be sure it will be dealt with the next working day.
• Our company registration number is: 4582718. Our VAT registration number is 806 1491 44

Placing your order

Payment methods accepted: MasterCard, Visa, Visa Electron, Delta, Maestro (Switch), Solo, PayPal, Cheque, Cash (on collection only)

You can place your order...

• Online
  Use the shopping cart facility to add the products that you want to buy to your cart. You can remove products or change order quantities at any time by clicking on the View Cart button. When you Checkout you will be asked to enter your contact details. Next, you wil be transferred to the Sage Pay secure server. From here you can enter your card details in complete confidence or sign in to your PayPal account.
  
  
• By Phone on (0114) 251 3535
  You can call us with your order details and card details. Our dedicated sales team will be only too happy to help.
  
  
• By Fax on (0114) 251 3422
  You can fax your order details and card details through to us.
  
  
• By Email to sales@buybrandtools.com
  Just email us with your order details and card details.
  
  
• By Post to 4a Abbey Crescent, Sheffield S7 2QX, UK
  You can send a cheque with your order details. Cheques should be made payable to 'WRS Ltd'. Please remember to write your name, address and telephone number on the back of your cheque.
  

Shipping & Handling

Delivery Times

Multiple Item Orders

Multiple items on an order will sometimes be dispatched as they are ready, rather than waiting for an order to complete, at no additional cost to the customer.

Delivery Prices

Our Couriers

Returns Policy

In the unlikely event that the goods supplied by BuyBrandTools.com are faulty or the incorrect goods have been sent, please contact us within 30 days of receipt (contact details above). You will be offered the choice of a full refund or exchange. You will be expected to return the goods to us in the same condition that you received them (we don't offer a collection service). Upon receipt of the returned goods we will refund your postage costs and either send the replacement goods to you or refund your payment, depending on which you have chosen.

If you wish to return the goods for any other reason then the same applies but you would be expected to pay the return postage costs.

Credit Card Security

The customer will be transferred to the secure Sage Pay server before they are asked to enter any credit/debit card details.

All transaction information passed between BuyBrandTools.com and the Sage Pay Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to BuyBrandTools.com from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data that Sage Pay hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

No individuals within Sage Pay are able to decrypt transaction information or cardholder data. The Sage Pay systems only allow access to their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and card information is secure even from Sage Pay employees because their systems never display the full card numbers, even on administration screens.

Privacy Policy

This privacy policy has been created to express our commitment to the protection of our customer's information and privacy.

Who stores your data?
Our customer information is wholly owned by Buybrandtools.com, a trading name of Worldwide Reality Solutions Ltd- 4A Abbey Crescent, Beauchief, Sheffield, S7 2QX, UK.

What do we do with your information?
Your data has and will only ever be used for contacting yourselves regarding your order and also for sending you special offers / promotions from time to time.

How do we protect your information?
The information will NOT be disclosed to any third parties apart from when necessary for delivery purposes. Information is held on a secure database and is only accessed by employees who are responsible for managing the data.

What information do we have?
The data collected includes contact information e.g. addresses, telephone numbers, and e-mail addresses if applicable. Credit card details for online transactions are processed and secured by Sage Pay (security details above) and credit card details recorded during the process of offline transactions are safely stored by BuyBrandTools.com.

Why do we have your information?
The information we have was either; (a) collected through the process of a sale or (b) by process of opt in to our email list.

How can you stop receiving mailings from us?
It is possible to opt out of receiving our emails by clicking the opt out link located at the bottom of our emails or by contacting us on (0114) 2513535.

Tax Charges

VAT (currently 15%) is automatically added to all orders placed through our website. If you are ordering from overseas and are exempt from paying VAT then please contact us by phone, email or fax to place your order (contact details above).

Guarantees

Many of our products are guaranteed against defects in materials and workmanship, subject to reasonable and proper usage. Warranty lengths are normally stated in the product descriptions. If you have any questions about warranty lengths then please contact us (details above).

Enquiries

If you have any queries about the products or services offered by BuyBrandTools.Com then please do not hesitate to contact us, we'll be only too happy to help!

We are able to supply many more products than those currently available online.