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Terms & Conditions

Returns Policy

Please email us at sales@buybrandtools.com or call us on (0114) 251 3535 if you want to return an item for any reason.

You are entitled to a full refund or exchange if you aren't fully satisfied with the goods supplied for any reason, providing you return them to us in the same condition that you received them (i.e. not used), within 14 days of you receiving them. If the goods supplied are damaged or faulty or if the wrong goods have been sent then we will also refund your return postage costs. If you are returning the goods for any other reason (than those stated above) then you would be expected to return the goods at your own cost.

You are also entitled to a full refund or exchange if a manufacturing fault develops and is reported to us within 30 days of you receiving the item. If the item that you purchased from us malfunctions after 30 days of receipt then you may be entitled to have it repaired (but not refunded).

Many of the items we supply also have a manufacturer's warranty agreement. Please see our product descriptions for details of any included warranties. The manufacturer is responsible for the terms of the warranty agreement and for repairing the item.

Items that have been specially made to order cannot be returned unless damaged or faulty, in which case we would exchange the goods for a fully functioning replacement. This is providing the goods have not been used. If they have been used then you may still be eligible for an exchange under the warranty agreement (if applicable) for the item. Custom made items are not eligible for refunds.

Refunds and exchanges can only be made once we have received the goods in question back into stock. The goods must be returned to us in the same condition that you received them, with all packaging present if possible.

Credit Card Security

The customer will be transferred to the secure Sellerdeck Payments server (powered by Creditcall) before they are asked to enter any credit/debit card details.

Sellerdeck Payments uses Thawte 2048 bit encryption systems. At the browser 128 Bit SSL is used. Payment pages use extended validation (EV) security certificates.

The key standard for card payment data security is called the Payment Card Industry Data Security Standard (PCI DSS). Sellerdeck Payments (powered by Creditcall) is fully Level One PCI DSS compliant - the highest level. This means that Sellerdeck Payments uses strong encryption and digital signatures to make sure that all sensitive information is protected throughout. All computer systems are secured by firewalls and are in secure locations with restricted access.

BuyBrandTools.com (WRS Ltd) is also fully compliant with the PCI DSS security standards.
Our certificate can be viewed here...

If you require any further information about the payment security standards used by BuyBrandTools.com then please don't hesitate to contact us.

Privacy Policy

This privacy policy has been created to express our commitment to the protection of our customers' information and privacy.

Who stores your data?

Our customer information is wholly owned by Buybrandtools.com, a trading name of Worldwide Reality Solutions Ltd- 4A Abbey Crescent, Beauchief, Sheffield, S7 2QX, UK.

What do we do with your information?

Your data has and will only ever be used for contacting yourselves regarding your order and also for sending you special offers / promotions from time to time.

How do we protect your information?

The information will NOT be disclosed to any third parties apart from when necessary for delivery purposes. Contact information is held on a secure database and is only accessed by employees who are responsible for managing the data.

What information do we have?

The data collected includes contact information e.g. addresses, telephone numbers, and e-mail addresses if applicable. Credit card details for online transactions are processed and secured by Sellerdeck Payments (security details above). No credit card data is stored for offline transactions.

Why do we have your information?

The information we have was either; (a) collected through the process of a sale or (b) by process of opt in to our email list.

How can you stop receiving mailings from us?

It is possible to opt out of receiving our mailings by clicking the opt out link located at the bottom of our emails. Alternatively you can click here to remove yourself from our mailing list.

Cookies Policy

by SEQ Legal

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) About cookies

Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

(2) Credit

This document was created using a template cookies policy from www.seqlegal.com.

(3) Cookies on this website

We use both session cookies and persistent cookies on this website.

We may send to you the following cookies:

(1) ACTINIC_CART. Records the session file of the shopping cart.
(2) ACTINIC_BUSINESS. The login digest for logged in customers.
(3) ACTINIC_CONTACT. Checkout 'Remember Me' function - stores contact information to avoid the need for re-entering for subsequent orders.
(4) ACTINIC_REFERRER. Returns the customer to the last page visited after completion of the checkout.
(5) LAST_SECTION_URL. Used by the 'Back' link on the Product Page, to return the visitor to the correct Section Page.
(6) ACTINIC_RECENT. Records the image filename(s) for the 'Recently Viewed Products' list, if enabled.
(7) CART_CONTENT. Stores the cart value and item count for the shopping cart summary.
(8) __utma, __utmb, __utmc, __utmt, __utmv, __utmz. Google Analytics tracking code, for gathering website usage data.
(9) __atuvc, __atuvs. Associated with AddThis social sharing widget, to enable users to share content.

(4) How we use cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

(1) to recognise your computer when you visit our website;
(2) to track you as you navigate our website, and to enable the use of the shopping cart on our website;
(3) to improve the website's usability;
(4) to analyse the use of our website;
(5) in the administration of this website;
(6) in the segmentation of our customer base;

(5) Third party cookies

When you use our website, you may also be sent third party cookies.

We allow third party cookies on our website from: addthis.com, facebook.com, google.com and trustpilot.com.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

We use the following Google Analytics Advertising Features: Google Analytics Demographics and Interest Reporting. We use this cookie to gather demographics data, which helps us to segment our customer base. This is not merged with personally identifiable information that we hold.

Google provides a web browser plug-in that allows you to opt-out of Google Analytics tracking when you're browsing the web. It's available here: https://tools.google.com/dlpage/gaoptout/.

(6) Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

(1) in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.

(2) in Firefox you can block all cookies by clicking "Tools", "Options", and un-checking "Accept cookies from sites" in the "Privacy" box.

(3) in Chrome you can turn off cookies by clicking on the Chrome menu icon, "Settings", "Show advanced settings" (bottom of the page), "Content settings" (Privacy section), select "Block sites from setting any data", and click "Done".

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use the shopping cart on this website.

(7) Deleting cookies

You can also delete cookies already stored on your computer:

(1) in Internet Explorer, you must manually delete cookie files;

(2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you "clear private data" (this setting can be changed by clicking "Tools", "Options" and "Settings" in the "Private Data" box) and then clicking "Clear private data" in the "Tools" menu.

(3) in Chrome you can clear cookies stored on your machine by clicking on the Chrome menu icon, point to "More tools" then click on "Clear browsing data", tick the box for "Cookies and other site and plugin data", choose "beginning of time" from the menu at the top to delete everything, click "Clear browsing data".

Obviously, doing this may have a negative impact on the usability of many websites.

(8) Contact us

This website is owned and operated by Worldwide Reality Solutions Ltd.

If you have any questions about our cookies or this Cookies Policy, please contact us by email at jon@buybrandtools.com or by telephone on 0114 2513535.

Tax Charges

VAT (currently 20%) is automatically added to all orders placed through our website. If you are ordering from overseas and are exempt from paying VAT then please contact us by phone, email or fax to place your order (contact details above).

Guarantees

Many of our products are guaranteed against defects in materials and workmanship, subject to reasonable and proper usage. Warranty lengths are normally stated in the product descriptions. If you have any questions about warranty lengths then please contact us (details above).

Contact Details

BuyBrandTools.com (The trading name of Worldwide Reality Solutions Limited)
9 Meadowbrook Park
Station Road
Sheffield
S20 3PJ
United Kingdom

(Please note that our registered office address is: 4a Abbey Crescent, Sheffield S7 2QX)

Phone: 0114 251 3535
Fax: 0114 251 3422
Email: sales@buybrandtools.com
Company Reg: 4582718 - VAT Reg: 806149144

Office hours:
Monday - Thursday: 8.45am - 5pm
Friday: 8.45am - 4.30pm
Saturday, Sunday & Bank Holidays: CLOSED


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Free UK Delivery

When you spend over 100 (Ex VAT)


Free UK Delivery

Economy delivery = 4.50
(small & low value items only)

Next day delivery = 5.95
Orders 100 and over = FREE!
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European Deliveries
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Worldwide Deliveries
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Service You Can Trust

Scott, and his small team of friendly customer service advisors work extremely hard to ensure that your order is delivered when you expect it. Scott is available to answer any enquiries you may have.

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