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Customer Testimonials

Our Aim: Complete Customer Satisfaction

At we aim to achieve complete customer satisfaction. We are proud to have thousands of happy customers, many of whom return to us time and time again because they know they can trust our products and service.

We Need Your Feedback!

To enable us to achieve high levels of customer satisfaction and continually improve, we need your feedback! You can leave a review for us on independent review site Trustpilot, contact us by phone or email with your suggestions or leave a product review next to the product you bought on this website. All comments are gratefully received and if your message requires a reply we will do so within 1 working day.

Customer Testimonials

Here's what a few of our customers have had to say about us...

"Hello, I am most impressed by the level of service offered by your company. I bought the Daylight Deluxe Floorstanding Lamp Antique D21068-01 as a birthday present for my wife. She was highly delighted with it, but then found that on removal of the protective peel-off plastic film on the magnifying lens that the lens itself was badly chipped. The lamp had been very securely packaged and protected, and it was clear that the damage had been concealed at the factory itself. I telephoned your sales office on Monday 15 February to explain the situation. A very helpful young man took down the details and said he would enquire about getting a replacement. He telephoned back a few minutes later to say that a replacement had been secured, and that the lens would be on its way in a few days time. It had arrived at my house by 9 a.m. today (Friday 19 February)! I am most grateful to you all for your courtesy and efficiency. Regards and best wishes"

Gerald, Nottingham

"Hi, I placed an order yesterday, for an electric tile cutter, also a manual cutter. They arrived mid afternoon today. I would just like to say......Thank you, for an exceptional service. It is a refreshing change, in today's climate, to find a company of your calibre. Your customer service, has got to be the best i have ever encountered. Its more the pity, other companies don't take your lead. It has been a faultless transaction, one with which, i am very happy. I will sing your praises, at every opportunity. It go's without saying, you will get all my future custom. I thank you again, also would you please pass on my thank you's to all concerned with my order. Kind regards"

Allan, Shropshire

"I wanted to thank your company and John in particular, for processing my order yesterday and going the extra mile. I rang at 4.35pm requiring a Tramex CME4 for delivery next day (today). He switched the computers back on, performed the transaction and went to the Post Office to arrange a special delivery. Your exemplary service has allowed us to attend a site meeting on Monday morning with the necessary kit. Gratefully yours"

Michael, Upminster, Essex

"Good morning. Last week I ordered some Rube Easy Gres tile drills that have arrived today. Just wanted to thank Emma for her help, this is not a product I have used before and she rang me back promptly with the information that I asked for and then again when there was a delivery problem due to the weather. [She was] polite, efficient, a credit to the company. Many thanks"

Ken, Hertford

"Michelle - received the drill bit this morning. Thank you for your speedy response."

Colin, Leigh

"Just a note to thank you for your great service and products. Sent you this order about 10pm Wednesday, at my door 12:15 Friday, GOOD or what !!!! Far easier than trying to buy locally, will inform my friends accordingly. THANKS AGAIN, GREAT SERVICE!!"

John, County Armagh, Northern Ireland

"Today (Wednesday) I received the three Rubi cutting wheels that I ordered. Very impressed with your efficient service and delivery, I will use you again and recommend you to others. Thank you."

Tony, Morayshire, Scotland

"I would like to thank you for the way you dealt with my order, which I got today, and after some one had called me to tell me that you did not have what I wanted in stock but took the time to phone me and ask me if the other one would do. I think her name was Shelly, please thank her for me, I will be shopping with you from now on as the way she dealt with me made me want to come to you for more tools. Thank you."

Bill, Brighton

"Thank you for supplying the overalls so quickly. I have been impressed with your company, even ringing me to check my order when I made an error. I will have no hesitation in recommending you to my friends and acquaintances."

Simon, Norwich

"hi jon the spanner arrived today, that was fast, looks great and i cant wait to try it out tomorrow at work. thankyou very much. regards"

Matt, Victoria, Australia

"I have received the replacement part today.Once again, thank you very much for your help, it has been very good service."

Nick, Bicester, Oxfordshire

"Hi: the two rolls of sealer have just arrived with amazing speed. Thanks so much. Will certainly shop again."

Robin, Shropshire

"I purchased these today, and you have already shipped!! I bought them on behalf of a non-Ebayer colleague who had this to say about you, 'Tell them that we will definitely shop with BBT again - they really are amazing'. So thank you!"

Deborah, Rome, Italy

"ALICE, I just have to say what brilliant service you have provided. My grandson is over the moon [with his kids tool belt] and I would certainly recommend you to others. Thank you"

Andrea, London

"Just wanted to say thankyou so much for a really quick delivery, I'm well impressed! Makes such a difference to be able to order, pay and recieve goods so easily. Will definately be coming back for more! Thanks again"

Michele, Essex

eBay Feedback - Top Rated Seller

eBay Top Rated Seller

In addition to the customer testimonials on this website, we've also received over 29,000 pieces of positive feedback from our customers on eBay. We've also been awarded Top-Rated Seller status by eBay for "consistently receiving the highest buyer ratings".

Click here to view the BuyBrandTools eBay customer feedback!

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Next day delivery = 5.95
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Service You Can Trust

Scott, and his small team of friendly customer service advisors work extremely hard to ensure that your order is delivered when you expect it. Scott is available to answer any enquiries you may have.

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